Why Club Colors Collects Personal Information
Collecting personal information is necessary to process purchase orders and communicate with customers. Additionally, Club Colors strives to provide superior service to its customers. Collecting certain personal information helps Club Colors achieve this goal by providing you with more convenient access to the Website and by ensuring that Club Colors meets its internal quality standards.
For the exhaustive list of cookies we collect see the List of cookies we collect section.
Information Collection and Use
We collect information from you at several different points on the Website and maintain this information in our customer database. When you register on the Website, you are required to provide your name, address, phone number and email address. If you purchase any products or services on the Website, you are required to provide certain financial information, such as credit card number and expiration date. We use the information that we collect from you to enable billing, to fulfill orders, and to provide you with information about programs, special offers, and other products and services based on your preferences. We also use this information to improve the Website, for development of new programs, products and services, and for systems administration and troubleshooting purposes.
We will not sell or rent any of your personally identifiable information to any third party without your permission. This information, however, may be shared with the sponsoring institution/organization. We may provide certain non-personally identifiable information, such as the number of visitors to the Website or the number of items purchased on the Website, to third parties in aggregate form. Notwithstanding the foregoing, we will disclose information required to be released pursuant to federal, state, local or international law.
We use IP addresses to analyze trends, administer the Website, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Other information collected and presented during the use of the Website may include last log-in date, prior order details including product numbers, quantities and prices, discounts applied, favorite products, as well as that information further set forth below under Website Visit Tracking Technologies.
Website Visit Tracking Technologies
A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and Websites other than the one placing the cookie on your hard drive generally cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Website may not be available once cookies have been disabled.
Like most websites, the Website gathers certain information automatically and stores it in log files. This information may include internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, and clickstream data. When you visit the Website, the server automatically logs your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Website which you view. If you arrive at the Website by clicking a paid advertisement or a link in an e-mail, then the server will capture information that tracks your visit from that link. If you arrive at the Website by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available. Club Colors uses this information to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about Club Colors users as a whole. Club Colors may use the information collected to market directly to you with your consent.
In some of Club Colors’ email messages we use a “click-through URL” linked to content on the Website. When you click one of these URLs, it passes information through our web server before arriving at the destination web page. Club Colors tracks this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the e-mails sent.
Club Colors may also use pixel tags, which are tiny invisible graphic images, to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our Website. Pixel tags may be used as part of Club Colors’ use of third party Website statistics trackers and analyzers which Club Colors employs to track and analyze the data collected from the Website. Pixel tags also enable us to send email messages in a format customers can read, and they tell us whether emails have been opened to assure that Club Colors is only sending messages that are of interest to our customers. We store all of this information in a secure database on our web server.
When Club Colors Discloses Your Information
At times Club Colors may be required by law or litigation to disclose your personal information. Club Colors may also disclose information about you if it determines that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
We do not knowingly collect any personal information from users under the age of 13, nor do we knowingly market to such users. Nevertheless, if we become aware that a user under the age of 13 is attempting to register on the Website or order any products or services on the Website, we will ask that user to provide the email address of his or her parent or guardian. We will then send that parent or guardian an email from us alerting them to the child’s activities. We will not knowingly permit that child to continue such activities until we receive the appropriate consent of his or her parent or guardian.
How Club Colors Protects Your Personal Information
Club Colors takes administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The Website uses SSL encryption when processing order information during checkout in the online store and collecting and storing any personal and order information. You can also help Club Colors by taking precautions to protect your personal data when you are on the Internet. Be sure to select a password that includes a combination of upper and lowercase letters and numbers which is difficult to guess and do not distribute your password or store it in an unsecure manner. While on a secure page, such as our ordering form, a lock icon on the bottom of web browsers such as Google Chrome, Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”
While we use SSL encryption to protect sensitive information online, we also protect user information off-line. All of the information that we collect, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment. Access to the server area is protected by a multi-level key card system, and all visitor and vendors are escorted at all times
Please be advised, however, that although we have endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to/from the Website cannot be guaranteed. We urge you to exercise caution when conveying personal information over the Internet. When disclosing any personal information, you should remain mindful of the fact that it is potentially accessible to the public and, consequently, may be collected and used by others without your consent. You should therefore consider carefully if you want to submit sensitive information that you would not want disclosed to the public. You should also recognize that your use of the Internet and the Website is solely at your own risk. You agree that we have no responsibility or liability for the security of personal information transmitted via the Website or via the Internet in general.
Cookies, Web Beacons, and How We Use Them
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
List of Cookies We Collect
The table below lists the cookies we collect and the information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Allows pages to be displayed more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id.|
|CUSTOMER_AUTH||An indicator if you are signed into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores your Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag that, indicates whether caching is on or off.|
|FRONTEND||Your session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The last product you looked at.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items you recently compared.|
|STF||Information on products you emailed to friends.|
|STORE||The store view or language you have selected.|
|USER_ALLOWED_SAVE_COOKIE||Indicates whether a customer authorized cookies.|
|VIEWED_PRODUCT_IDS||The products that you recently looked at.|
|WISHLIST||An encrypted list of products added to your wish list.|
|WISHLIST_CNT||The number of items in your wish list.|
Online Account Registration
To make online shopping faster and easier, you may register on the Club Colors website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your email address and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.
You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive email from Club Colors or its affiliates you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.